JetX99 Privacy Policy — How We Protect Your Data in Pakistan

JetX99 collects personal information in two main ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform.

Information you provide directly to JetX99:

• Registration details: Full name, date of birth, Pakistani mobile number, email address (if provided), and any username you create.
• Identity verification documents: Pakistani CNIC number and/or copies of government-issued identity documents where requested for account verification purposes.
• Payment information: Mobile wallet identifiers (Easypaisa account number, JazzCash number), bank account details (IBAN for IBFT transfers), and Visa/Mastercard card details necessary to process deposits and withdrawals. JetX99 does not store full card numbers — payment processing is handled by our payment partners.
• Support communications: Any information you share with our support team via email or chat.
• Responsible gaming preferences: Deposit limits, session limits, cooling-off periods or self-exclusion requests you submit through your account settings or to our support team.

Information collected automatically through your use of JetX99:

• Device information: Device type (mobile, desktop, tablet), operating system, browser type and version.
• Network information: IP address, approximate geographic location (city/region level, derived from IP), mobile network operator.
• Usage data: Pages visited on JetX99, betting activity (markets accessed, bets placed, odds viewed), time spent on platform, session start and end times.
• Cookies and similar technologies: Session cookies, authentication tokens and analytics cookies — detailed in the Cookies section below.

JetX99 uses the personal data we collect for the following purposes — all of which are necessary to deliver the platform's services to Pakistani players:

• Account management: Creating and maintaining your JetX99 account, authenticating your identity when you log in, and managing your account settings and preferences.
• Payment processing: Executing deposit and withdrawal transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard. Your payment data is shared with the relevant payment processor only to complete the transaction.
• Identity and age verification: Confirming that all JetX99 players are 18 years of age or older, and verifying that account holders are who they say they are — particularly when processing larger withdrawals or when suspicious activity is detected.
• Customer support: Responding to your queries, resolving disputes, processing complaints and providing assistance through our 24/7 support team.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, money laundering, multi-accounting and other prohibited activities. This includes automated pattern analysis of betting and payment activity.
• Responsible gaming: Monitoring activity patterns to identify potential signs of problem gambling, applying deposit limits and self-exclusion where requested, and ensuring promotional materials are not sent to players who have opted out.
• Platform improvement: Understanding how Pakistani players use JetX99 — which sports and game types are most popular, where navigational problems occur, how the platform performs on different device types — to improve the product.
• Legal compliance: Maintaining records as required by applicable financial regulations, including transaction records that may be required for audit, tax or anti-money laundering purposes.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates where you have consented to receive them. You can withdraw this consent at any time through your account settings or by contacting support.

JetX99 does not use automated decision-making processes that have legal or similarly significant effects on players without providing the ability to request human review of such decisions.

JetX99 does not sell, rent or trade your personal data to any third party for commercial purposes. We share personal data only in the specific, limited circumstances described below:

Payment processors: When you make a deposit or withdrawal, the minimum personal and payment information necessary to complete the transaction is shared with the relevant payment service — Easypaisa, JazzCash, NayaPay, SadaPay or your bank. JetX99 does not pass additional personal data to payment processors beyond what they require to process the transaction.

Identity verification services: Where identity or age verification requires third-party KYC (Know Your Customer) services, the relevant identity documents and basic personal data are shared with verified KYC partners under strict data processing agreements.

Legal and regulatory disclosure: JetX99 may disclose personal data if required to do so by applicable law, court order, or at the request of a regulatory authority with legitimate authority to request such disclosure. We will notify you of any such disclosure where we are legally permitted to do so.

Fraud investigation: In cases of suspected fraud, money laundering or serious violations of our Terms and Conditions, relevant data may be shared with law enforcement agencies or financial intelligence authorities.

Technology providers: JetX99 uses trusted third-party technology providers for services such as cloud hosting, platform analytics and customer support tools. These providers process data on our behalf under contracts that require them to maintain confidentiality and security standards equivalent to our own.

JetX99 takes data security seriously and implements technical and organisational measures appropriate to the sensitivity of the data we hold. Our key security measures include:

• Encryption in transit: All data transmitted between your device and JetX99 servers is encrypted using TLS 1.3. This applies to all platform pages, API calls and payment transactions.
• Encryption at rest: Personal data and financial records stored on JetX99 servers are encrypted using AES-256 encryption.
• Access controls: Access to personal data within JetX99 is restricted to staff members who need it to perform their role. All staff access is logged and subject to regular review.
• Secure payment handling: JetX99 does not store full payment card numbers. Card transactions are processed through PCI DSS-compliant payment processors. Easypaisa and JazzCash transactions are processed through their secure APIs.
• Two-factor authentication: JetX99 offers optional two-factor authentication (2FA) for player accounts and requires it for staff accessing administrative systems.
• Regular security review: The platform undergoes regular security assessments to identify and remediate vulnerabilities.

While JetX99 implements strong security measures, no online platform can guarantee absolute security. You play an important role in protecting your own account by choosing a strong password, enabling 2FA where available, and not sharing your login credentials with anyone.

In the event of a data breach that is likely to affect your personal data, JetX99 will notify affected players promptly and take immediate steps to contain and remediate the breach.

As a JetX99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@jetx99.app:

JetX99 uses cookies and similar technologies to operate the platform, remember your preferences, keep your session active while you are logged in, and understand how the platform is being used.

Types of cookies used on JetX99:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and cookies that remember your language and display preferences. You cannot opt out of essential cookies while using JetX99.
• Performance cookies: Collect anonymous data about how players navigate the platform — which pages are visited most, where errors occur, how long certain processes take. This helps JetX99 improve the platform experience. This data is aggregated and not linked to individual accounts.
• Functional cookies: Remember your preferred settings, such as your chosen market display format or bet slip preferences, so you do not need to reconfigure them every visit.
• Marketing cookies: Track whether a player arrived at JetX99 via a specific promotional channel, in order to assess which marketing activities are effective. These cookies do not track your activity on external websites. You can opt out of marketing cookies through your account preferences.

You can manage cookie settings in your browser. Disabling all cookies may affect the functionality of the JetX99 platform — in particular, essential cookies are required for login and bet placement to work correctly.

JetX99 does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If JetX99 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor may have registered a JetX99 account, please contact us immediately at support@jetx99.app. We take underage access extremely seriously and will act on any such report without delay.

JetX99 may update this Privacy Policy when there are material changes to how we collect, use or protect personal data. When we make significant changes, we will notify registered players by email (where an email address is held) or via a notice on the platform prior to the change taking effect.

Minor updates — such as clarifications to existing practices that do not change the substance of the policy — will be made to this page without a separate notification. The "Last Updated" date at the top of this page will be revised whenever any change is made.

Continued use of JetX99 after a policy update takes effect constitutes acceptance of the updated policy. If you do not agree with a change, please stop using the platform and contact support to request account closure and data deletion.

If you have any questions, concerns or requests regarding this Privacy Policy or the way JetX99 handles your personal data, please contact our support team directly. We are available 24 hours a day, 7 days a week.

• Email: support@jetx99.app
• Subject line for data requests: "Privacy Request — [Your Name]"
• Response time: Acknowledgement within 5 business days, substantive response within 30 days.

For responsible gaming concerns — including self-exclusion, deposit limits or cooling-off requests — please visit our Responsible Gaming page or include "Responsible Gaming" in your email subject line so your message is prioritised.